You should read these terms and conditions ("these Terms") carefully as they affect your rights and liabilities under the law and set out the terms under which Orkey & Horzt:u Holdings LLP ("Bathrooms.sg", "we" and "us") makes the goods available to you.

1. Use of this Site

This Site is provided to you free of charge for your personal use subject to these Terms. By using this Site you agree to be bound by these Terms.

All orders and purchases made on this Site will also be governed by these Terms and will be between you and Bathrooms.sg. Your contract will not under any circumstances be with any other party, including any retailer whose web site may have directed you to this Site.

THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS

2. Prices

The prices payable for the items that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are in Singapore Dollars and are expressed exclusive of any GST payable unless otherwise stated. The price of the items does not include the delivery charge (if any) which will be charged at the rates applicable at the date you place your order and which will be displayed on the web site.

3. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

4. Acceptance

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we accept your order, by dispatching the goods (and not before), a contract will be made between you and us. If we decline to supply goods and payment has already been taken from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order. We shall not be obliged to offer you any additional compensation for disappointment suffered.

If there is a problem with your order in terms of availability of the goods or our ability to deliver, we shall contact you by telephone or email as soon as reasonably practicable.

If the goods that you ordered are not available, we reserve the right to substitute goods of a similar specification and quality.

5. Delivery and Acceptance

Delivery will be made to the address specified by you on the completed order form. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction.

Please note that we can only deliver products within Singapore and it may not be possible to deliver to some other locations. All deliveries are by third party carriers. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to redeliver the goods to your address.

If you are not in for collection of your delivery on a prior agreed date, you will incur another delivery charge.

In order to provide you with the best & lowest price, we do not keep stocks in our warehouse and retail stores. You understand that in the interest of saving cost for you, Bathrooms.sg will only start producing your order in our factory once the payment are received in full and will require at least 15-25 working days to produce and another 10-15 days for shipping and transport to our warehouse in Singapore.

We shall use our best endeavours to secure delivery within 30 days of receipt by us of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

If you order items with different availability dates, we will hold all the items until the last item is delivered. You may however choose to have each item delivered separately and we reserve the right to charge you a delivery charge each time.

DO NOT arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by You.

Upon delivery of a Product you should carefully inspect the Goods. If any of the Goods are damaged or lost, please contact us to inform us of the problem and do not use the Goods. You will have received an email stating full terms and conditions for shipping and returns.


Installation


Any installation carried out by installers whose details are provided by Bathrooms.sg is covered by the contract between you and the installer. In the event of any queries or problems arising from work carried out by the installers, you should contact the installer concerned.

6. Returns

If for any reason you would like to return an item within 5 working days of receiving the delivery you should do the following:

• Telephone customer services on +65 64000 833 and inform them that you wish to return the item(s)

Or write-in within 5 workings days upon receiving goods to:

Bathrooms.sg

55 Siglap Road, Siglap Centre, #02-27

Singapore 455871

NOTE: There will strictly be no returning/ exchange of items after 5 working days from the day of delivery.
Items that are on promotion, sale or discounted will not be eligible for the 5 days money back guarantee scheme.
The 5 days money back guarantee does not apply to Orkey & Horzt:u Lifestyle Collezione merchandise.
1. We regret that if you do not follow the returns procedure set out above, Bathrooms.sg cannot be held responsible for non-delivery of returned goods.

2. If an item has been returned for any reason other than a product fault or a mistake on the part of Bathrooms.sg after 5 days of delivery, you will be refunded the cost of the goods, provided that the goods are returned by you and received by us in the condition they were in when delivered to you, save that we shall be entitled to deduct all postal/ freight/ transportation charges from the amount refunded plus a 30% restocking charge.

3. If you wish to return a defective item to us then you must inform us in writing of any transit damage, shortages and incorrect goods within 2 days from the date of delivery. You must report inherent defects in goods to us in writing within 5 days from the date of delivery. Where we have received notification within the correct deadline then we will(at your option) replace or exchange the goods or refund the price of the item. Items that have been used, fitted, or are not otherwise in a resaleable condition cannot be accepted for refund or return.

4. If an item that are not in its original package or have been installed will not be accepted for a refund or return.

*Please note the return of none faulty goods after 5 days of delivery incur a restocking charge of 30%

7. Payment

You can pay by any Mastercard or Visa credit card. Your credit-debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order.



Method of Payment


1. Internet Banking (POSB/OCBC/UOB)

2. ATM Fund Transfer (POSB/OCBC/UOB)

3. Cash Transaction (available only at our retail stores)
Above methods are applicable in Singapore ONLY.

3. Paypal (Local or Oversea)

You will pay the full amount of the retail price upon confirmation of your order on site, unless you are paying at the retail outlet where you are allow to make a 50% deposit upon order confirmation and the remainder of the 50% is to be paid upon on delivery.

Our liability to you in connection with any order will not exceed the total price charged for the goods.

9. Intellectual Property

The content of this Site is protected by copyright, trade marks and other intellectual property rights. You may retrieve and display the content of this Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Site without written permission from Bathrooms.sg.

No licence is granted to you in these Terms to use any trade mark of Bathrooms.sg.

10. Availability of this Site

Although Bathrooms.sg aims to offer you the best service possible, Bathrooms.sg makes no promise that the services at this Site will meet your requirements. Bathrooms.sg cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at cs@bathrooms.sg and we will attempt to correct the fault as soon as we reasonably can. If you have any suggestions as to how we may improve the site, please contact Customer Services who will be pleased to hear from you.

Your access to this Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

11. Our liability

11.1 This Site is provided by Bathrooms.sg without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

In particular, we disclaim all liabilities in connection with the following:

11.1.1 incompatibility of this Site with any of your equipment, software or telecommunications links

11.1.2 technical problems including errors or interruptions of this Site

11.1.3 unsuitability, unreliability or inaccuracy of this Site

11.1.4 inadequacy of this Site to meet your requirements

11.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 5 working days of the delivery of the goods in question.

11.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

11.3.1 to make good any shortage or non-delivery;

11.3.2 to replace or repair any goods that are damaged or defective; or

11.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

11.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 11.3.3 above.

11.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

11.6 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to this Site.

Nothing in these Terms shall exclude our liability for personal injury or death caused by our negligence or shall affect or exclude your statutory rights where it would be unlawful to do so.

12. Third Party Websites

This Site includes links to other web sites or material which are beyond its control. Bathrooms.sg is not responsible for content on the Internet or World Wide Web pages, or any other site outside this Site.

13. General

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore and any disputes will be decided only by the subordinate courts.

If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

14. International Use

Bathrooms.sg makes no promise that materials on this Site are appropriate or available for use in locations outside the Republic of Singapore, and accessing this Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Republic of Singapore, you do so on your own initiative and are responsible for compliance with local laws.

15. Privacy Policy

You acknowledge and agree to be bound by our privacy policy. Please click here to view our privacy policy.

16. General

You may not assign, sub-licence or otherwise transfer any of your rights under these Terms.

If you breach these Terms and Bathrooms.sg ignores this, Bathrooms.sg will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms.

Bathrooms.sg shall not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

Liability Disclaimer

The information, software, products, and services included on this Web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Bathrooms.sg may make improvements and/or changes in this Web site at any time.

BATHROOMS.SG MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THIS WEB SITE FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. BATHROOMS.SG HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

IN NO EVENT SHALL BATHROOMS.SG BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THIS WEB SITE, WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF BATHROOMS.SG HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEB SITE.

No Warranty

Your access to and use of the Site are at your own risk. The Site is provided "as-is"; and to the maximum extent permitted by applicable law we disclaim all other representations and warranties express or implied regarding the Site (including without limitation) its fitness for a particular purpose, its quality, its merchantability, its performance, its non-infringement of third party rights, its accuracy, completeness or other characteristics, or the results obtained by using the Site. We do not warrant that the Site is free from bugs, viruses, errors, or other program limitations, nor do we warrant access to the Internet or any other service through the Site. Some states and countries do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In that event, any implied warranties are limited in scope to the extent permitted by applicable law and in duration to ninety (90) days from the initial date of accessing the Site.

Indemnification

You agree to indemnify, defend and hold Bathrooms.sg and all of its agents, directors, employees, information providers, licensors and licensees, officers and subsidiaries and affiliated companies, (collectively, "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, reasonable attorneys\\\' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these terms of use or the foregoing representations, warranties and covenants. You will cooperate as fully as reasonably required in Bathrooms.sg’s defense of any claim. Bathrooms.sg reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Bathrooms.sg

Governing Law; Jurisdiction; Litigation Costs

These terms of use shall be construed and governed by the internal laws of the Republic of Singapore, excluding the application of its choice of law principles. You agree that any action at law or in equity arising out of or relating to these terms of use shall be filed only in the courts located in Singapore and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If we bring any action against you or you bring any action against us regarding the subject matter of these terms of use, the prevailing party shall be entitled to recover, in addition to other relief granted, reasonable attorney fees and expenses of litigation. Notwithstanding any other provision of these terms of use, we have the right to seek the remedy of specific performance of any term contained in these terms of use, or a preliminary or permanent injunction against the breach of any such term or in aid of the exercise of any power granted in these terms of use, or any combination thereof, in any court having jurisdiction thereof.

Severability; No Waiver

If any provision of these terms of use, or their application to any person, place, or circumstance, is held by a court of competent jurisdiction to be invalid, unenforceable or void, the remainder of these terms of use and such provisions as applied to other persons, places and circumstances shall remain in full force and effect. Neither our failure nor our delay in exercising, enforcing or taking action against you with respect to any of our rights or powers shall operate as a waiver of such powers or rights. No single or partial exercise by us of any of our powers or rights will preclude us from exercising such powers and rights in the future or from exercising other powers and rights.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at

Bathrooms.sg

55 Siglap Road, Siglap Centre, #02-27
Singapore 455871

Email: cs@bathrooms.sg

Tel: (65) 64000 833

17. Customer Services

If you have an order query, please telephone our Customer Services team on +65 64000 833 between 09:00am and 17:00pm.

This Site is wholly owned and operated by Orkey & Horzt:u Holdings LLP, Singapore.